Refunds and cancellation

Effective date: October 19, 2026.

Cutting Tape is operated by Cofactor, LLC. Mail: 4301 S Flamingo Rd, Ste 106 PMB 610, Davie, FL 33330. Billing questions: support@cofactor.consulting.

Stripe is the payment processor. Each product has its own Stripe account. Quoted minutes cost $0.01 each. An account gets 60 free billed minutes per UTC month on unquoted jobs only. Collection runs at $5 outstanding or on the last UTC day of the month. There is no pack and no flat fee. There is no separate pricing page.

This page is part of the Terms of use. Disputes follow Florida, as stated there.

Invoices and the card

Checkout in setup mode saves a card. It does not grant credits and it does not change the outstanding balance. After the card is saved, you update the card and read invoices in the Stripe Customer Portal.

A declined invoice stays the same open invoice. Outstanding does not change, and processing stays available. The next collection retries that invoice. It does not create a second invoice for the same accrual.

Stripe reduces the local outstanding balance only when that invoice is paid for the locked amount.

Account deletion

Deleting the account voids an open invoice. Cutting Tape does not collect during the seven-day hold. Outstanding stays a local record during that hold and is not charged. If the invoice was already paid for the locked amount, that payment stands and is not granted back as credits.

The seven-day hold is the account-deletion window. This page does not state how long ordinary uploads are kept.

After deletion starts

Sign-in stops once deletion is pending. Deleting the account is separate from downloading a result that is still available before you confirm deletion. See Data deletion.